Shipping policy
Shipping Information
Order Processing
We process orders Monday through Friday. Orders are processed within 24 hours of being placed and shipped the next business day.
Third-Party Fulfillment
Some products may be fulfilled and shipped by third-party suppliers. The shipping origin may vary depending on the product and destination. Delivery times, tracking availability, customs clearance, import duties, and taxes may therefore vary by order.
Delivery Times
Estimated delivery times are 3–14 business days, depending on your destination and the shipping method selected at checkout.
These are estimates only. Specific delivery dates are not guaranteed. Delivery times may vary because of customs clearance, public holidays, weather, carrier delays, or other circumstances outside our control.
Countries We Currently Ship To
We currently ship to:
- United States
- Canada
- Australia
Shipping rates are calculated at checkout based on your destination and selected shipping method.
Customs and Import Duties
International orders may be subject to customs clearance, import duties, and taxes imposed by the destination country. These charges are the recipient’s responsibility and are not included in our shipping rates.
Your local customs office may require additional documents or time to clear your package, which can delay delivery.
Delivery Information
Please make sure your delivery information is complete and accurate. Incorrect or missing information may cause delays.
Your order may be delivered by your local postal service or a local courier, depending on your area. If you are not home when delivery is attempted, a notice may be left with instructions for collection or redelivery.
Tracking Your Order
When tracking is available for the selected shipping method, we will email you a tracking link after your order has been fulfilled.
Tracking events may take 24–48 hours to appear after you receive the tracking number. Tracking information is available only after the order has shipped.