Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To start a return, contact us at kwok_chak@outlook.com.

If your return is approved, we will provide instructions explaining how and where to return your item.

 Customers are responsible for return shipping costs unless the item is defective,  damaged, or incorrect.

Items returned without first requesting approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original item, wait for the return to be approved, and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law.

The item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You must also provide proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and will let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at kwok_chak@outlook.com.