Shipping policy
Shipping Policy
Order Processing
We process orders Monday through Friday. Orders are processed within 24 hours of being placed and shipped the next business day after processing.
Delivery Times
Estimated delivery times are 3–14 business days depending on your location, shipping method selected at checkout, customs clearance, and any local holidays or delays. Please note these are estimates only — we do not guarantee specific delivery dates.
Countries We Ship To
We ship worldwide to the following countries:
Asia Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea
Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Middle East: United Arab Emirates
North America: Canada, United States
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been fulfilled, you will receive an email with your tracking number and a link to track your shipment. Please allow 24–48 hours for tracking events to appear after receiving your tracking number.
Customs & Import Duties
International orders may be subject to customs clearance, import duties, and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping rates. Customs processing may cause additional delays beyond our estimated delivery times.
Delivery Information
Please ensure all delivery information is accurate at the time of ordering. Incorrect or missing information may cause delays. Your order may be delivered by your local postal service or a local courier depending on your area. If you are not home at the time of delivery, a notice card may be left with instructions on how to collect your package.
Damaged or Lost Shipments
All shipments are insured and tracked. Please inspect your order upon receipt and contact us immediately at kwok_chak@outlook.com if your item is damaged, defective, or if you received the wrong item.
Contact Us
For any shipping questions, please contact us at kwok_chak@outlook.com.